+ How will copper affect my skin?...
Our rings are untreated and unsealed to further the positive effects that copper can have on the body! The copper brightens with each wear thanks to the body's natural oils.
Copper reacts differently to every body's chemistry. If you find that wearing our rings turn you green, it is a sign that you have an acidic pH. Science suggests the following ways to combat a high acidic pH: increase water intake (extra points with squeezed lemon!), increase dark fruit and veggie intake, and decrease processed starches and sugars.
Any greening washes off easily with soap and water. You can seal the rings with jewelers wax/lacquer or even clear nail polish if you wish.
+ I am unsure of my ring size. Can you help me determine it?
Of course! We offer ring sizers for just $2.00. Here is the listing to purchase: https://www.etsy.com/listing/468654671/ring-sizer?ref=shop_home_active_1
Alternatively, we also recommend being measured at a jewelry store for a precise measurement!
If you are ordering outside of the US, we use this conversion chart for ring sizes: http://www.ringsizes.co
+ Can I choose the stone or ring/necklace you are sending me?
After purchase we can photograph options of pieces for you. For many reasons, we do not photograph stones before they are set.
Photo options may take around a week, as we only have some pieces in stock.
We want to make sure you love your piece and we will happily work with you in order to do so!
+ I love the ring you sent, but it doesn't fit! Can you resize or reset it?
Short answer, no.
Long answer, still no, but here's why: Electroforming is a multi-step process by which copper is grown around the stone in a 6-12 hour chemical bath. This creates the setting. By removing the stone from the setting (i.e. breaking a ring) and attempting to reset it, we not only have to completely remake the ring, but also risk damaging the stone.
We happily work out exchanges for a different ring instead, as the ring that doesn't fit you would fit someone else!
+ I don't see my size listed on the drop down menu?
Select "Custom" and leave a note at checkout as to what size you need!
+ How long does shipping take?
It may take up to two weeks to hand craft and ship your piece if we don't have your piece in stock.
We ship USPS First Class.
Domestic: 2-5 days International: 6-14 days
Please note that we are based on an island, so that could add an extra day or two to shipping!
INTERNATIONAL ORDERS: We are not responsible for customs fees. These fees are determined by YOUR home country at the time of the arrival of your package and are impossible to predict. We are required by law to accurately describe all contents of your order on the shipping label, so please be aware of the fact that you may incur further fees to claim your order.
+ Can I return or exchange merchandise?
Of course! Just let us know within 14 days of deliver that you would like a returin or exchange & ship back within 21 days.
+ Can I wear my jewelry in water?
I could never reccommend wearing any jewelry in water. That being said, if it's freshwater, it's probably ok. The more important thing is that you don't expose your jewelry to detergents, chemicals, cleaners or saltwater, as these things will diminsh the life of your jewelry.
+ Oh no! My piece broke, what now?!
Don't worry! We have a very forgiving repair/replacement policy. If something does happen to your HAWKHOUSE jewelry, just let us know. If it's within two months of purchase, we will replace it for free. If its been longer than that, we charge a flat $15 (which includes return shipping!
+ I'd love to see some of your pieces in person, are you in any brick and mortar shops?
Yes! Message us with your location and we'd happily give you the name of stockists in your area!
+ How do I order wholesale?
Send me an Email @ firstname.lastname@example.org with a link to your shop or social media and zipcode! I'll get back to you ASAP!
+ Any other questions?
Contact me at the link below! Xx