Policies

 

Shipping

Processing time

I generally take 1-2 weeks to process and make your order.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

  • Pay with Credit card
  • Pay with PayPal

HAWKHOUSE keeps your payment information secure and never actually receives your credit card #.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 2 days of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

WHOLESALE

• We reserve the right to alter our prices at any time unless prior invoiced.

• We accept payments via credit cards and PayPal. PayPal payments should be sent to: thelittlebird@hawkhouse.net and MUST include a note referencing the name of your company.

• HAWKHOUSE orders must be pre-paid. No orders will be shipped until full payment is received.

•If unhappy with any pieces we are more than happy to exchange, but only refund if an item has been damaged in shipment.

• Orders may be cancelled within 4 business days of the order placement.