Shipping
Processing time
Orders are always made by hand and sometimes make to order. As such, we ask for 1-2 weeks to create and ship your item(s). We kindly ask for you to take this timeline into account when placing your order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. HAWKHOUSE is not responsible for delays due to processing in customs.
Payment options
Secure options
- Pay with Credit card
- Pay with PayPal
HAWKHOUSE keeps your payment information secure and never actually receives your credit card number.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 days of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
WHOLESALE
• We reserve the right to alter our prices at any time unless prior invoiced.
• We accept payments via credit cards and PayPal. PayPal payments should be sent to: thelittlebird@hawkhouse.net and MUST include a note referencing the name of your company.
• HAWKHOUSE orders must be pre-paid. No orders will be shipped until full payment is received.
• If you are unhappy with any pieces, we are more than happy to exchange. We only refund/replace if an item has been damaged in shipment.
• As a courtesy, we offer swap for credit on stagnant items. Swapped pieces must be accompanied with a minimum meeting reorder, and the reorder must match or exceed the value of swapped pieces. We are not able to carry credit over to multiple orders.
• Orders may be cancelled within 4 business days of the order placement.
